Candle Care FAQ
What safety measures should I take?
Please ensure you follow these safety tips when lighting your candle.
- Your First Burn needs to be 2-3 hours in order to achieve full melting pool. A full melting pool prevents tunneling, which is access wax build up on the side of your vessels.
- Never leave a burning candle unattended.
- Keep your candle out of reach of children and pets.
- Never burn your candle near anything that can catch fire.
- Be sure that you place your candle on a stable, heat resistant surface.
- Keep lit candles away from any drafts.
- Never burn your candle all the way down. Always leave 1/2 inch of wax in the bottom of the vessel.
- Never touch or move a burning candle when the wax is liquid.
- Place burning candles at least 4 inches apart from one another.
- Never use water to extinguish our candle.
Why is my wick not catching on fire?
Wooden wicks are hard to burn at first. ELECTRIC LIGHTERS work best! Light right where the wick and wax meet and light it. Keep the lighter on the wick for it to cover the wick all the way across. The first burn is the most important! Soy wax follows burn patterns. The first burn needs to burn all the way across the top before blew out.
When will my order be shipped? Processing time is 2-4 business days and will ship 1-2 business days after we process your payment.
Do I need to trim my wicks? Yes, before each and every burn of your candle it is important to trim the wick. If your candle wick is too long it can cause smoking, and blacken the sides of your vessel. We recommend a cut length of 1/8 inch using a wick trimmer. However, small household scissors or nail clippers work just fine. We recommend that you only cut the wick once the wax has cooled to avoid any wick trimmings in the wax. Having a wick that is too long will not only cause your candle to burn quicker and hotter, it could also prohibit your wick from even staying lit.
How do I remove the excess wax to reuse the vessel? If you are wanting to reuse your vessel, a good way of removing the excess wax in the bottom is to place the vessel in the freezer for 1/2 hour. This will shrink the wax and it can then be easily removed. Otherwise, run some hot water from the tap, adding a little liquid dish detergent into the tumbler and leave to soak overnight. The tumbler can then be emptied and you can dispose of the wax. Gently pick off the wick sticker but be careful to not use sharp objects to remove, as this may scratch the paintwork of the vessel. Wash your vessel with warm soapy water and a sponge. Leave to dry as normal and your vessel is ready to use again.
